What does a Seamless Customer Experience really mean?
In this episode we explore what a seamless customer experience really is and how companies can organize themselves to create a better one.
A Quick Summary of the Next Web Conference
In this episode of the One Minute Digital podcast Daniel talks about his experiences from the Next Web Conference in Amsterdam. What trends can we expect for the next year? …
Communicating Online Privacy – Why It Matters
Find out why customer data is vital for both the customer and the organization collecting it. Daniel also explains why the terms of service will not be the main way …
Mobile web vs. Mobile app in e-Commerce
How should an e-Commerce company think when it comes to prioritizing mobile web vs mobile shopping apps? When is the mobile web optimal, and when does the apps come in …
Customer Experience – Why does it matter?
A consistent and predictable customer experience is the most important thing for any company or organisation to get right. In this episode I explain what customer experience means and why …